Support Services Bureau


Lieutenant Colonel Scott E. Keyser, Bureau Chief

1201 Reisterstown Road

Pikesville, Maryland 21208-3899



The Support Services Bureau is divided into four Commands: Technology and Information Management, Personnel, Logistics, and Aviation. It provides materials and services to the Department of State Police and manages the Department's information technology and communications systems that support law enforcement across the State.

Technology and Information Management Command

The Technology and Information Management Command is comprised of four divisions:  Central Records, Electronic Services, Information Technolo​gy, and Police Communications.  Also encompassed is the IT Project Management Office (PMO) which manages development and implementation of the Department's major IT projects, such as Licensing Automation and 700 MHz Radio.  The Command administers collection and reporting of crime and traffic data; installs and maintains the electronic communication systems used by all Troopers; implements and supports the enterprise level State information technology systems used by the Department and citizenry; acts as Statewide NCIC oversight; and oversees communication systems training.

1201 Reisterstown Road
Pikesville, MD 21208-3899
Major Tawn Gregory, Commander
(410) 653-4214​

Personnel Command

The Personnel Command coordinates the wide range of personnel services needed to support the operational elements of the Maryland State Police. These services include recruitment, selection, and retention of sworn and civilian personnel, administration of human resources, management of the sworn promotional process, training and development of sworn and civilian personnel, the administration of disciplinary procedures and grievances for sworn and civilian personnel and administrative hearings.

1201 Reisterstown Road
Pikesville, Maryland 21208-3899
Major Crystal Carter​​, Commander                   
(410) 653-4212


Logistics Command​

The Logistics Command is divided into three major support divisions: Facilities Management Division, Motor Vehicle Division and the Quarter​​master Division. The Logistics Command is responsible for the procurement, maintenance, and distribution of the Department’s vehicles, goods and services, as well as management of all building facilities, to ensure operational readiness.

7749 Washington Boulevard
Jessup, Maryland 20794
Major Jon Armiger, Commander              
(410) 379-9580                                

Aviation Command​

The Aviation Command provides airborne delivery of emergency medical transportation (Medevac), law enforcement, search and rescue, homeland security, and disaster assessment services to the public.  The services of the Maryland State Police Aviation Command are funded via a surcharge on motor vehicle registrations, and thus no user of the services we provide are billed for the costs.  The Aviation Command operates ten (10) Agusta AW-139 helicopters and two (2) airplanes from seven (7) bases throughout the State.  There are 205 dedicated civilian and sworn employees to ensure the Aviation Command is ready on a 24/7/365 basis.

The Aviation Command is comprised of two major divisions.  The Flight Operations Division is the most visible part of our Command, as pilots, medical personnel, flight crews and supervisors performing the mission are assigned to Flight Operations.  The Support Operations Division supports the mission through Aircraft Maintenance Operations which maintains the aircraft fleet, a Procurement Section which ensures commodities and services are procured, and other supporting functions such as Building Maintenance, Materials Management, Human Resources support, and Information Technology support. 

3023 Strawberry Point Road    AW139.jpg
Baltimore, Maryland 21220-5513
Major Michael Tagliaferri, Commander
(410) 238-5800​




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Support Services Bureau Division Info and Links​

Contact Info
collapse Command : Technology and Information Management Command ‎(4)
Central Records Division

The Division's mission is to collect, analyze, and distribute traffic accident and crime statistics and to provide copies of documents maintained in the repository to legally-entitled entities.

Visit the Central Records Division Page​

​1711 Belmont Avenue
Baltimore, MD 21244
Ida J. Williams, Director
410.298.3198 (FAX)

Electronic Services Division

The Electronic Systems Division (ESD) is responsible for installing, maintaining, and repairing multiple electronic systems.

7755 Washington Boulevard
Jessup, MD 20794
Gary D. Davis, Director

Information Technology Division

​The Information Technology Division is charged with constructing, implementing and maintaining and enterprise level State information technology organization to support Troopers on the road, investigators, support personnel, allied law enforcement agencies, State and local government agencies, and the citizenry.

1201 Reisterstown Road
Pikesville, MD 21208
Melanie Frederick, Director

Police Communications and Support Division

The Police Communications Support Division (PCSD) is responsible for the Statewide oversight of NCIC for all Maryland law enforcement agencies, as well as communication systems training for all Maryland State Police personnel, including Emergency Dispatchers, MSP Headquarters compound security, and Statewide management of the Regional Automated Property Information Database (RAPID).

1201 Reisterstown Road
Pikesville, MD  21208
Captain Shane Bolger, Commander
collapse Command : Personnel Command ‎(4)
Administrative Hearing Section

​The primary function of the Administrative Hearing Section is the administration of the sworn disciplinary process in cases involving sustained allegations of trooper misconduct.

​1201 Reisterstown Road
Pikesville, Maryland 21208-3899
Lieutenant Jeffrey Ferreira, Commander

Office of Promotional Testing

​The Office of Promotional Testing is responsible for all aspects of the promotional testing processes. These processes are used to promote sworn personnel to the ranks of Corporal through Captain. The process for each rank includes a written examination, the submission and review of a structured resume and an oral interview board. In addition, the Promotional Testing Division provides allied departments with assessors for promotional processes as requested. The Office of Promotional Testing also conducts job task analyses of all ranks to develop up-to-date Task Statements and Knowledge, Skills and Abilities which support and validate the promotional process.​​

​1201 Reisterstown Road
Pikesville, Maryland 21208-3899

Education and Training Division

​The Division administers Department training programs, including curricula development, in-service, and pecialized training.

​6852 4th Avenue
Sykesville, Maryland 21784
Captain Diane Hansen, Commander

Human Resources Division

​The Human Resources Division is comprised of two definitive operating sections. The Employment Services Section is responsible for all sworn and civilian recruitment activities, salary administration, as well as classification and compensation procedures. The Personnel Administration Section oversees the Department’s medical administration, and personnel related support in the areas of attendance control, retirement benefits, and performance evaluation record keeping. Management of all medical services and risk management are also facilitated through the Division.

​1201 Reisterstown Road
Pikesville, Maryland 21208-3899
Marie Taylor, Director

collapse Command : Logistics Command ‎(3)
Facilities Management Division

Maintaining and renovating the 63 locations of the Department throughout the State is the responsibility of the Facilities Management Division. The diverse duties of the division, which include air sampling in the workplace and administration of the recycling program, are accomplished through processing over thousands of in-house work requests and hundreds of work requests from the satellite operations.

Visit the Facilities Management Div​ision Page​

1201 Reisterstown Road
Pikesville, Maryland 21208-3899
Mark Cook, Deputy Director

Quartermaster Division

​The procurement, warehousing and delivery of all commodities, equipment and services for the Department are the responsibility of the Quartermaster Division (QMD).

Visit the Quartermaster Division Page

​7745 Washington Boulevard
Jessup, Maryland 20794
Alex Reid, Director

Motor Vehicle Division

The Motor Vehicle Division (MVD) is responsible for procuring, maintaining, repairing, and disposing of all of the Department’s vehicles. Members of MVD receive new vehicles, install the emergency equipment and issue the vehicles to troopers. In addition, most maintenance is completed by MVD mechanics in-house. In a typical year, MVD mechanics complete close to 15,000 service requests per year.

Visit the Motor Vehicle Division​ Page​

7777 Washington Boulevard
Jessup, Maryland 20794
Stephen Smith, Director

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