The DO works in
conjunction with Maryland Institute for Emergency Medical Services Systems
(MIEMSS) staff within SYSCOM. The
teamwork between the DO and MIEMSS staff ensures one of the fastest call intake
and dispatch times in the industry. This
teamwork reaches beyond just the call intake, as all personnel within SYCOM
utilize the Crew Resource Management concept of “see something, say something.” This allows the team to continuously monitor each
leg of the mission, weather, communication and flight following. Their goal is to maintain one of the safest public
safety aviation programs in the country.
Due to the critical nature of this work, we request that the public does not try to contact SYCOM directly. All inquiries related to SYSCOM may be directed to Aviation Command Headquarters at 410-238-5800.
1201 Reisterstown Road, Pikesville, MD 21208
(410) 653.4200 | (800) 525.5555 | (410) 486.0677 (TDD)