The Systems Communications Center (SYSCOM) receives and processes requests for medevac, search and rescue, law enforcement, homeland security and disaster assessment helicopter services.
The Maryland State Police Aviation Command Operations Control Center (OCC) operates within SYSCOM and is managed by a Duty Officer (DO). The DO is responsible for dispatching the proper aviation assets for each mission, which may include allied law enforcement and commercial helicopters when appropriate. The DO is responsible for mission coordination, fleet management, command staff notification, continuous weather monitoring, consulting with pilots during questionable weather and coordination of waivers for restricted airspace.  The DO also ensures the safety of the crews through constant communication and flight following (moving maps that display the locations of all helicopters).

The DO works in conjunction with Maryland Institute for Emergency Medical Services Systems (MIEMSS) staff within SYSCOM.  The teamwork between the DO and MIEMSS staff ensures one of the fastest call intake and dispatch times in the industry.  This teamwork reaches beyond just the call intake, as all personnel within SYCOM utilize the Crew Resource Management concept of “see something, say something.”  This allows the team to continuously monitor each leg of the mission, weather, communication and flight following.  Their goal is to maintain one of the safest public safety aviation programs in the country.

Due to the critical nature of this work, we request that the public does not try to contact SYCOM directly.  All inquiries related to SYSCOM may be directed to Aviation Command Headquarters at 410-238-5800.

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